Terms of Sales

Terms of payment

The reservation will be confirmed upon receipt of payment or communication of your credit card number.
In case of payment by credit card, your credit card is only used as a guarantee for your reservation. Your credit card will only be charged if you book a room at a special rate where other conditions apply. In all other cases, your credit card will be charged automatically at check-out.

If your credit card details could not be provided at the time of booking, please provide them via the link above.
In case of payment by debit card, you will be charged the full amount at the time of booking.

In case of payment by bank transfer, your reservation will be confirmed upon receipt of payment. Payment can be made to the BNP bank account IBAN BNP IBAN BE28 2900 2665 5520 BIC GEBABEBB.

All additional services booked or consumed during the stay must be paid for at check-out.

Cancellation conditions

No fee will be charged for cancellations made up to 48:00 on the day prior to arrival. For all bookings that have not been cancelled at that moment or in case of no-show, the price of the first night will be charged.

In case of cancellation without charge until 48:00 the day before arrival :

– if the reservation was guaranteed by credit card, the guarantee will be released
– if the reservation was paid by bank transfer, the total amount of your reservation will be credited to your account.
– if the booking was paid by Bancontact, Ideal or Maestro: please send your booking number and bank details to info@pegardhotel.be. You will be refunded the amount of your booking within 5 working days.

If you book a non-cancellable, non-refundable rate, these cancellation conditions do not apply.
Reservations for more than 7 rooms are subject to special cancellation policy. Please contact the hotel for further information.

Privacy Policy

The personal information that is collected when you make a reservation is processed to manage our relationship with you (reservations, information requests, invoicing, parking management, etc.) in order to guarantee you an optimal service.

All information concerning the way in which your personal data is processed can be found on www.pegardhotel.be

Miscellaneous

All our hotels and hotel rooms are non-smoking. The hotel reserves the right to charge a flat rate cleaning fee of €200 to any guest who smokes in the hotel or in a room.

The hotel declines all responsibility for damage to cars and theft of objects left in the car, loss or disappearance of valuables not deposited in the room safe or at the reception desk, or for goods left in public places, corridors or meeting rooms without supervision.

In the event of a dispute, Belgian law shall apply and, without prejudice to Title VI “Market practices and consumer protection” of the Code of Economic Law, the courts of Namur shall have jurisdiction.

PEGARD HOTEL – Elais Immo SRL –Avenue Reine Elisabeth, 59 – 5300 Andenne – VAT BE 0400.116.387